엠브레이스

Open Position

미래를 함께할 역량 있는 인재를 찾습니다.

· Position	[외국계 헬스케어 회사] CS 팀장	· Status
[담당업무] 1. CALL Management ; Based on the knowledge and understanding of the two business(HMV, LTOT) 1) To respond to internal and external customers. (product service users, physician & nurse, institutions, internal customers, and other related customers) ; Rental counsel for a product / Product's problem solution 2) Respond to customer's request (prescribers, patients, other companies) 3) Call record management.(documents, voice records..) 3) Receiving and resolving customer complaints. 4) 24 / 7 Customer Service Center operation 5) Report for the regular phone call result 6) Monitoring call quality of employees 7) Analyze and manage call statistics 2. CTI & Phone system management 1) Managing and recording call consultations in CTI system. 2) Managing and processing text messages sent from customers. 3) Managing and handling CTI's "to do list" 4) Monitoring and managing the occurrence of CTI system errors 5) Managing call status of employees of CTI system 6) Monitoring and managing phone systems 3. Document Management 1) Managing documents processing and procedures 2) Managing document forms 3) Managing monthly deadlines for documents 4. DATA & ERP Management 1) Managing customer databases ; Manage customer data/ Enter Gideons CMS information/ Edit customer information. 2) Managing of other documents related to customers. 3) Organization (National Health Insurance Corporation / Local government) management. 4) Regularly manage and supervise the accuracy of customer data. 5. SOP Management 1) Maintains safety work environment by establishing and enforcing organization standards; adhering to legal regulations. 2) Provides quality service by enforcing quality and customer service standards. 6. Develop education materials 1) Develop patient and caregiver education materials. 2) Update employee education materials 7. Employee Management 1) Maintains staff by recruiting, selecting, orienting, and training employees. 2) Accomplishes staff job results by coaching and counseling employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures 3) Supervising for daily activity 4) Training and evaluation of team members associated with the job 5) Coaching call consulting for employees. 8. Others 1) Maintains professional and technical knowledge by attending educational workshops 2) Reviewing professional publications. [자격요건] 1. Bachelor's Degree 2. More than 7 Years of Previous Experience 3. Intermediate English Skills 4. 중환자실 간호사 경력자 우대 [전형방법] 제출서류 : 영문 경력이력서 / 담당자 이메일 : alice@embracehr.co.kr

목록으로